Frequently Asked Questions
General
Contact Us
For support please email [email protected] after overlooking our frequently asked questions
We are always looking to expand our community! If you are wanting to stock our line in salon or online please email [email protected]
For all brand collaborations please email [email protected]
Orders
Issues
If you have entered the wrong email address please email [email protected] right away to ensure you receive all updates regarding your order.
Unfortunately, once an order has been placed it becomes too late to cancel.
On the unlikely chance that you receive your package with missing items please email [email protected]
Please email [email protected] if your product arrives damaged.
On the unlikely chance that you receive incorrect item/s please email [email protected]
Payment
Billing Methods
Yes you can! To update billing information please email [email protected]
Subscription
You can cancel your subscription by emailing [email protected] or through your My Account page, under the Subscriptions menu. All cancellation request need to be complete 48 hours prior to your scheduled order.
You can change the frequency of your subscription by emailing [email protected] or through your My Account page, under the Subscriptions menu.
Yes! To skip an order simply email [email protected] or in your customer portal under orders hit ‘skip’ on the order you wish to skip.
You can manage your subscription through your customer portal, you received a link via email when you signed up. Alternatively, any changes that need to be made can be emailed to [email protected]