Privacy Policy
Who we are
Our website address is: https://www.yenbody.com.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
What do we do with your information?
Yen Body ensures that your data is protected when you purchase a product from our online store. During the buying and selling process we collect personal data from you including your name, email, phone number and postal address. With your permission, we may contact you via email or text to keep you up to date with launch dates, new products and general information relative to Yen Body.
Third-party providers used by Yen Body will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies.
For these providers, we recommend that you read their privacy policies so you can understand how these third-party providers use your personal information.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either yourself or Yen Body. If you decide to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
How do I give you my consent?
We give you an option to decline marketing material via email. By selecting this option, you will not receive any future emails from us and the personal information provided at the point of sale will be used solely for the purpose of that particular sale.
If you wish to unsubscribe, you can do so by emailing [email protected] – please allow 48 hours to be removed from our mailing list.
What if my product is damaged/lost?
All of our products under go quality control testing and all bottles are checked before being sent to our customers. Once the product leaves our head office it is the responsibility of the local courier/postal service and Yen Body cannot be held liable for any damages. If your product sustains any damages in transit a dispute needs to be raised with postal service in your local area.
Security
Yen Body strives to ensure your information is kept secure. Whist no online transaction is guaranteed to be 100% secure, we do use woo-commerce and offer PayPal to ensure we are offering the highest level of security to our customers. Yen Body is under the National Privacy Principles act (1988) in relation to handing private information.
Currency
The currency charged is in Australian dollars (AUD).
Shipping
When you spend $100 or more shipping is free Australia wide.
It is the responsibility of the customer to ensure all their shipping details are correct including address and shipment method. If your order is returned to our head office, you will be liable for re-shipping costs.
No signature is required on delivery
All parcels are selected to be “left at door” we reserve the right to NOT refund you for the lost shipment, due to theft or non-delivery. The customer has taken the responsibility of leaving their items unattended, if they chose the above
If you wish to sign for your product please email [email protected] within 12 hours of ordering so we can update this for you there.
Australia’s default delivery system is Safe Drop. It is your responsibility to select ‘signature upon delivery’ if you do now wish to us Safe Drop.
Shipping – Australia/New Zealand
Domestic orders are sent using Australia Post standard delivery with tracking information provided. Please allow 10-12 business days for your order to arrive. (Please check your local post office for specific times/delays) If you have not received your package after 12 business days or for any enquiries regarding your order, please email [email protected]
Australia’s default delivery system is Safe Drop. It is your responsibility to email support for ‘signature upon delivery’ if you do now wish to us Safe Drop.
Shipping – International
You will receive your purchase within 10-20 business days. If there is any delay, you may need to contact your local post office/courier and ask for more information. (Orders being sent to Dubai, Germany or South Africa can take up to 3 months to arrive.)
All international orders come with a tracking number, it is up to the courier to ensure the tracking stays active and updated.
If you are ordering from the Middle East, you MUST provide a detailed home address. Orders CAN NOT be sent to a PO BOX in the Middle East.